Susie Q Brand Policies

Susie Q Brand’s Guarantee
All Susie Q’s Brand products are made from the finest ingredients and are carefully mixed to create a perfect blend. If for any reason you are not 100% satisfied, simply return the item for a replacement, an exchange or a product refund. We promise to handle your claim promptly and courteously.

  • Item(s) must be returned within 30 days.
  • Please call us at (800) 268-1041 for a return authorization number.
  • Write the reason for your return on the back of your Packing List. Enclose the list in the carton with the item(s), pack securely and send to the address on your Packing List.
  • If you do not have your Packing List, please include the reason for return, along with your name, address, and telephone number (in case we need to call you with questions) and send the package to the following address:
    Susie Q’s Brand Artisan Food
    7476 Graciosa Road
    Santa Maria, CA 93455
  • For your protection, please use UPS or Insured Parcel Post for shipments.
  • A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping charges are not refundable unless a result of an error by Righetti Specialties, Inc /
  • We will notify you by e-mail when you receive your credit.